wwok FAQ — all your questions
Full answer in Bengali

Each person may only open one account. If multiple accounts are detected under the same individual, all accounts will be closed and balances may be forfeited. Please play fair.

Go to the "Verification" section in your account settings and upload clear photos of both the front and back of your NID or passport. Also include a selfie of yourself holding the NID.

Verification is usually completed within 24 hours. During busy periods, it may take up to 48 hours.

Yes. You can change your password at any time from your account settings. To change your username, please contact support — username changes are permitted on a limited basis after a set period.

To close your account, contact live chat support. Make sure to withdraw any remaining balance beforehand. If you need a break for responsible gaming reasons, consider using the self-exclusion option instead of closing your account permanently.

Wwok is an 18+ platform. Age is verified at registration and must be confirmed during KYC. If an underage account is identified, it will be closed immediately.

The minimum deposit is just BDT 50, applicable across all major payment methods in Bangladesh. However, certain bonus offers may require a higher deposit amount — check the bonus page for details.

BKash and Nagad deposits typically arrive within 1–3 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, please contact support with your transaction reference number.

Wwok does not charge any deposit fees. However, your payment provider (bKash/Nagad/bank) may apply their own transaction fees. Please check with your payment provider for details.

If your deposit fails, first check your mobile banking app to see whether the amount was deducted. If it was, note the transaction ID and contact live chat support. We will resolve the issue within 24 hours.

Standard withdrawals are processed within 2–15 minutes. Larger amounts (BDT 50,000+) may take 1–4 hours for verification. Bank transfers can take 1–2 business days.

No. For security reasons, withdrawals can only be made to a payment account registered in your own name. Any request to withdraw to a third-party account will be automatically declined.

A withdrawal request can be cancelled while it is still in "Pending" status. Once processing has begun, cancellation is no longer possible. If you need to cancel, contact live chat support as quickly as possible.

Wwok generally does not charge withdrawal fees. However, some payment methods may carry fees from the provider's side. VIP members enjoy completely fee-free withdrawals.

Wagering means you must place a total amount in bets using your bonus funds before you can withdraw. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager a total of BDT 1,000. Once the requirement is met, the bonus funds become withdrawable.

Share your unique referral code with friends or acquaintances. When they register using your code and make their first deposit, both you and they will receive a bonus. You can find your referral code in your account settings.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirement is not met within that time, the bonus will be forfeited. You can check the expiry date of each bonus in your bonus dashboard.

A percentage of your net weekly losses is returned to you as cashback. Cashback is credited automatically to your balance every Monday night. VIP members receive a higher cashback rate with no wagering requirements.

All games on wwok run on internationally certified Random Number Generators (RNG). Most slots have an RTP of 94%–98%, which is displayed in each game's info section.

All members are automatically enrolled in the VIP program upon registration. You earn points on every bet, and those points move you up through Bronze → Silver → Gold → Platinum tiers. Higher tiers come with greater rewards and benefits.

Log in and go to the "Sports" section. You'll see live matches and can place bets based on real-time odds. In-play betting lets you bet at any point while the match is in progress.

Yes, the wwok app offers all the same games as the website, plus some exclusive mobile titles. The app is optimized for both iOS and Android, delivering faster loading times and a smoother gameplay experience.

If you notice any account activity that wasn't initiated by you, change your password immediately and notify support. We will temporarily lock the account and launch an investigation.

You can reach wwok support in two ways: (1) Live Chat — click the chat icon in the bottom corner of the website or app; (2) Email: [email protected] — typical response time is 2–4 hours. All support is available 24/7 in English.

Yes. wwok provides responsible gaming tools including deposit limits, session limits, cooling-off periods, and self-exclusion. All tools are free to activate from your account settings. For more details, Responsible Gaming View page.